Essentials of Consultative Partnering_^TM

Developing Consultative Partnerships to Achieve Optimum Results

Date: Tuesday, September 18 - Wednesday, September 19, 2012
Location: Washington, DC
Faciility: Crystal City Marriott at Reagan National Airport
Time: 8:30am - 5:30pm daily
Fee: $1,399.00

What you will take away…

This highly interactive two-day workshop equips professionals with the tools and skills needed to build influential partnerships with both internal and external clients to optimize service delivery and results. The ability to build business partnerships has become a critical competency in today’s business environment. It is no longer enough to provide “off the shelf” services or solutions. Clients need and want to work with professionals who understand their business issues and can provide customized solutions that meet their specific revenue or productivity objectives.

The Essentials of Consultative Partnering workshop gives participants the tools and skills to:
 - Increase client satisfaction.
 - Reduce issue escalation.
 - Identify and grow opportunities for additional business.
 - Understand client needs and challenges, and identify root causes.
 - Demonstrate value and influence without authority.
 - Better manage projects, initiatives, and scope creep.
 - Deal with conflict and handle challenging interactions. 

The workshop not only enhances client interactions, but also teaches participants a consultative process for working through all phases of client projects. The results are an ongoing partnership in which new opportunities are identified, solution ideas are generated, and the client involves participants more in strategic business discussions.During the workshop, participants engage in dynamic discussions and job-specific application activities using customized cases and real-life examples, and receive feedback through self-assessments and coaching. They focus on their team and individual situations during the workshop, spending over 75% of the course time on interactive and experiential activities. Advance Consulting works with you through all phases of the training including readiness, implementation of the workshop(s), reinforcement, and measurement of results. Our goal is to help you plan a complete approach that results in ongoing behavior change that achieves business results.

Who Should Attend…

This workshop is targeted at professionals across all industries who interact with internal and/or external clients such as Professional Services Consultants, Engineering, IT, Sales, Finance, Human Resources, and Operations. We also recommend Organizational Development and Education departments looking for a resource program for customized consultative and partnership training to attend. We have developed customized programs for many companies who deliver the program.